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SHIPPING

Orders are processed between Monday & Friday (excluding public holidays) from 7am - 2pm AEST and can take up to two business days to process before being shipped.

Tracking advice will be sent to your email once your order has been sent.

In some cases, we may contact you before your order can be dispatched. To ensure there are no delays, please respond to any contact from the HUMBELL Team.

DELIVERY TIMES

LOCATION  PRICE ESTIMATED TIME
Free Shipping $0.00 3-7 Business Days
Australian Standard Shipping $10.95 3-7 Business Days
Australian Express Shipping - Order before 2pm $13.95 1-3 Business Days 
Same Day Shipping - Sydney Metro Only* $19.95
Twilight (5:30 - 9:30pm)
International $19.95 7-14 Business Days

 

* Twilight applies to a specific range of postcodes within the Sydney Metro area only. 

Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include HUMBELL's processing time.

Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses.

INTERNATIONAL ORDERS

Please note that International orders may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

RETURN PROCESS

You can return any item/s within 15 days of the purchase date.

Email customerservice@stayhumbell.com with the following:

- Reason of return (including request for exchange or refund)
- Order Number
- Shipping Confirmation

You can ship the item/s for return back to us:

HUMBELL
PO BOX 140
Moorebank NSW 1875
Australia 

Make sure you include a copy of you order confirmation email with your returned items.

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. 

Please note that this return policy may take up to 21 days. Unfortunately we cannot refund duties, taxes or shipping charges.

Please keep a copy of your receipt of proof of shipment for any returns back to HUMBELL. We recommend using tracked postage to ensure your item arrives safe and sound.

All Gift Card/s purchased cannot be refunded or exchanged for for cash, there are also no exchanges on clothing/items purchased with a gift card. 

EXCHANGES

If you are wishing to exchange your item for another, please include your order confirmation and write next to the item the size or product you would like in exchange. Item must be of same value or less.

In the event that the requested item is not available, our HUMBELL Team will have the amount of the item given back to you in Store Credit. You will receive an email with your Store Credit Code.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay for postage for any exchanges being sent back to you.

CLEARANCE ITEMS CANNOT BE EXCHANGED.

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact the HUMBELL Team via customerservice@stayhumbell.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

If an item is damaged through misuse, abnormal use or incorrect washing practices, HUMBELL will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item. 

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